Our 30-day Return Policy

If you are not completely satisfied with your purchase, we do offer a 30-day return window. We will take back the product and give you a full refund. 
If you wish to process a return, please proceed with the following guidelines:

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Return requests must be submitted within 30 days of when your product was shipped.
  3. Submit your return request to contact@mystixgemstones.com or through our contact form, please include your order number and the reason for return. Upon approval, you will receive further instructions and the address of the warehouse where you should ship back the product.
  4. The return shipping fee is the responsibility of the customer.
  5. Please ship back your return as soon as possible. All returns must be postmarked within 30 days of your return window.
  6. To ensure your refund, please use a trackable shipping service (such as USPS, UPS, or FedEx). We will not be responsible for lost or missing packages.
  7. Upon receipt of your shipment, your refund will be processed within 2 – 3 business days.
  8. A credit will be applied to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

I Haven’t Received My Refund

If you haven’t received a refund yet, please contact your credit card company, there is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that a refund has been posted. If you’ve done this and you still have not received your refund yet, please contact us.

Items Exempt From Being Returned

  • Gift cards
  • Sale items or clearances are FINAL SALES and cannot be returned.

Wrong Or Damaged Item Received

Have you received a damaged or wrong item, please contact us and we will provide you with a free replacement. A shipping label will be provided to return your product. We will cover all shipping costs.

We ask you to inspect all items upon delivery and report to us any damages right away so we can handle your concern correctly.

For damaged products please save all packaging materials and damaged goods before, so a claim can be filed correctly.

I’ve Entered The Wrong Shipping Address

If this happens to you, contact us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and we ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Cancellations

You may ask us to cancel your order. Please know we are unable to cancel your order once it has been processed and/or shipped. You should consider returning it after delivery.

CONTACT INFORMATION

Phone:
 +1 214-714-1167

Email: contact@mystixgemstones.com

Address: 14415 Laumar Ct., Cypress Texas 77429, United States

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